Last updated: February 2025
1. Who we are
This privacy policy applies to The A-Team Solutions LLC (“we”, “us”, “our”), which provides pool cleaning, maintenance and related services and trades as The Pool Cleaners. This website (thepoolcleaners.co.za) is operated by The A-Team Solutions LLC under the brand name The Pool Cleaners. We are committed to protecting your personal information and being transparent about how we use it.
2. Information we collect
We may collect the following types of information:
- Contact details: Name, email address, phone number, and physical address when you request a quote, book a service, or contact us.
- Service details: Pool type, service frequency, access instructions, and any notes you provide so we can deliver our services safely and effectively.
- Communications: Records of correspondence (e.g. email, WhatsApp, phone) when you get in touch with us.
- Technical data: When you use our website, we may collect your IP address, browser type, and how you use the site (e.g. pages visited), to improve our services and site performance.
3. How we use your information
We use your information to:
- Provide pool cleaning, maintenance and related services and to schedule and perform visits.
- Send quotes, invoices, reminders and service-related communications.
- Respond to enquiries and provide customer support.
- Improve our website, services and business operations.
- Comply with legal or regulatory obligations where required.
We do not sell your personal information to third parties.
4. Legal basis for processing
We process your personal data where:
- It is necessary to perform our contract with you (e.g. to provide the services you have booked).
- We have a legitimate interest (e.g. to improve our services, communicate with you, and operate our business), provided this is not overridden by your rights.
- We have your consent where we ask for it (e.g. marketing communications).
- We are required to do so by law.
5. Sharing your information
We may share your information only where necessary with:
- Service providers: e.g. payment processors, IT or hosting providers, who assist us under strict confidentiality and data protection obligations.
- Authorities: If required by law or to protect our rights, safety or property.
We do not share your personal information with unrelated third parties for their marketing.
6. Data retention
We keep your personal information only for as long as needed to provide our services, handle disputes, comply with legal obligations, and for legitimate business purposes. When it is no longer required, we delete or anonymise it in a secure manner.
7. Your rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise these rights or ask questions about our use of your data, please contact us using the details on our website or in your service communications.
8. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure; we encourage you to use secure channels when sending us sensitive information.
9. Cookies and similar technologies
Our website may use cookies and similar technologies for necessary operation (e.g. remembering your cookie preferences), and with your consent, for analytics to understand how the site is used. We use a cookie banner so you can choose to accept all, only necessary, or customise analytics and marketing cookies. Your choice is stored and you can change it at any time using Cookie settings in the footer. You can also adjust your browser settings to refuse or limit cookies; some features may not work as intended if you do so.
10. Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top will be revised when changes are made. We encourage you to review this page periodically. Continued use of our services or website after changes constitutes acceptance of the updated policy where permitted by law.
11. Contact us
For any questions about this privacy policy or our use of your personal information, please contact The A-Team Solutions LLC (trading as The Pool Cleaners) using the contact details provided on this website.